Refund Policy
For burtsbees customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to burtsbens.shop.
Our approach at burtsbees to eligibility
For purchases made through burtsbens.shop, burtsbees applies the following guidance on eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
support at burtsbees
burtsbees publishes this support guidance for customers using burtsbens.shop. For return or exchange assistance, contact Support@burtsbens.shop or 504-672-2947.
burtsbees: order problems
Customers using burtsbens.shop can rely on the following burtsbees guidance about order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
burtsbees: starting a request
The following starting a request guidance applies to the burtsbees storefront at burtsbens.shop. A return or exchange begins when you, contact us at Support@burtsbens.shop before sending the item. Once the request is approved, burtsbees will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
How burtsbees handles condition of returns
burtsbees publishes this condition of returns guidance for customers using burtsbens.shop. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
What burtsbees customers should know about exceptions
The following exceptions guidance applies to the burtsbees storefront at burtsbens.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Details from burtsbees on refund timing
For burtsbees customers at burtsbens.shop, this section explains refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Merchant Information
Business name: burtsbees
Brand name: burtsbees
Email: Support@burtsbens.shop
Phone: 504-672-2947
Physical address: 820 Fair St, Coushatta, Louisiana, 71019, United States